Role, Purpose, and Scope

• Primary point of contact for customer collection & invoices

• Individual contributor

• Provide positive memorable customer interaction experience through personable engagement and first contact resolution of customer enquiries regarding invoices. Facilitate collections and facilitate cash application. Invoice resolutions and disputes

Major Responsibilities

• Execute customer invoice/credit memo application and customer payment functions

• Reconcile customer accounts, analyze and verify contract billing concerns within time and accuracy

• Review customer aging reports to pursue collection of cash and delinquency reduction

• Ensure invoices are paid within the customer payment terms

• Review and publishing customer ageing reports for timely collection

• Validate customer invoice/credit memo to ensure accuracy

• Assist testing and training of current and future system upgrades and implementations

• Identify process improvement opportunities and recommendations

· Support internal/external audit requests:

· Resolve billing inquiries from internal and external customers via ticket/case management, including billing research and reconciliation

· Post daily invoice batches; (3) Submit invoices electronically through government and customer billing portals;

· Submit invoices electronically through government and customer billing portals;

· Conduct ad-hoc billing analysis and account health checks.

Background, skills, experience and qualifications

Qualifications

• Language proficiency in English (Required)

• Excellent attention to detail and analytical skills (Required)

• Good knowledge of the OTC process

• Confident and strong advocate for the customer

• Assertive, empathetic and good communicator

• Experience in reviewing contract terms and customer quotes (preferred)

• Comfortable with new technology

• Flexible and adaptable to change

• Strong interaction with other departments

• Ability to work in multiple accounting software systems

• Minimum 2+ years of desired experience in customer invoices and billing

• Experience with billing in a large company or fast-evolving environment (e.g., billing across multiple legal entities or handling a high volume of invoices).

• E-invoicing experience and/or knowledge - preferred.

Role specific competencies and requirements

Primary Skillset Needs

• Strong time management and organizational skills (Required)

• Required strong analytical skills

• Strong verbal and written communication Skills

• Problem solving skills and Customer first mindset

• Analytical mindset with a focus on process improvement (Required)

• MS Office Skills required specially Excel

• Must have Salesforce experience

• Good to have any other ERP (Oracle, Siebel, PeopleSoft, SAP, etc.)

• Excellent Team Player and Quality over speed mindset (Preferred)

• Preferred accounting or finance background

Educational requirements

• High School diploma required

• Desired bachelor’s degree (Graduate in Business Administration, Accounting, Engineering or similar)