We are looking for a Customer Support Specialist who is passionate about helping people and providing excellent service. If you have strong communication skills and enjoy working in a dynamic environment, we would love to have you join our team.

What We’re Looking For
- At least 6 months of experience in customer support or a similar role;
- Excellent communication skills and a customer-oriented mindset;
- Patience, attentiveness, and strong problem-solving abilities;
- A proactive attitude and the ability to work well in a team environment;
- Basic computer skills and the ability to quickly learn new systems;
- Knowledge of the online gaming industry is a plus, or willingness to learn.

Your Responsibilities
- Provide fast and professional customer support through chat, email, and phone;
- Respond to customer inquiries and assist with issues related to account registration, bonuses, games, and technical questions;
- Handle questions related to withdrawals and account verification;
- Resolve customer complaints while ensuring a positive customer experience;
- Work closely with other departments to quickly resolve more complex issues;
- Inform customers about current promotions, bonuses, and casino offers;
- Maintain accurate records of customer requests and help identify recurring issues.

What We Offer
- The opportunity to work in a growing online casino project with a friendly and supportive team
- Competitive salary package and performance bonuses
- Official employment contract with full social benefits
- Private medical subscription
- Meal tickets
- Flexible work arrangements, including the option to work from home
- Complimentary fresh fruit and healthy snacks at the office
- Full-time position based in Bucharest, Romania, with a shift-based schedule
- Opportunities for career growth and professional development within the company


Prin transmiterea CV-ului dumneavoastră confirmați că ați luat la cunoștință faptul că societatea DEEP GAMES S.R.L. va prelucra datele dumneavoastră cu caracter personal în scopul desfășurării procesului de recrutare pentru poziția pentru care aplicați, în conformitate cu prevederile Regulamentului (UE) 2016/679 privind protecția datelor cu caracter personal (GDPR).
Datele vor fi utilizate exclusiv pentru evaluarea candidaturii și vor fi accesate doar de persoanele implicate în procesul de recrutare. În conformitate cu GDPR, beneficiați de drepturile prevăzute de legislația aplicabilă privind protecția datelor cu caracter personal. Pentru exercitarea acestora ne puteți contacta la: dpo@million.ro

Deep Games SRL is a dynamic and innovative company specializing in the iGaming industry. With a focus on delivering top-tier online gaming experiences, Deep Games SRL operates multiple projects that cater to a global audience of players seeking engaging and immersive gameplay. The company leverages cutting-edge technology to create user-friendly platforms that are both secure and scalable, ensuring an exceptional experience for users.