• Acts as the first point of contact for customers with standard and non-standard contracts (complex accounts with specially agreed terms and conditions) on day-to-day operational issues.

• Resolves operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules).

• Acts as the first point of contact for specific topics in the assigned segment (for example: order management, special prices) and holds training courses for team members.

• Contributes to efforts to optimize current processes and collaborates with other departments within company to improve day-to-day activities.

• Maintains a high level of cooperation and collaboration with the sales team and / or the end customer through proactive communication as well as increased data accuracy.

• Is the team representative in the role of process expert to other functions and organizations.

• Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer. It is ensured that the requests and questions come from them, will receive an answer in the TAT established by the process.

• Ensures verification, functionality, business control and compliance with audit requirements aimed at securing company financially.

• Assuming administrative responsibilities for the performance of customer support contracts and ensuring compliance with the legal and commercial rules and procedures of company

• Occasionally, administrative coordination for client projects will be taken over.

• Ensuring process optimization and knowledge transfer between all parties involved in the process.

•. Ensuring the proper maintenance of contracts within company systems.

• It functions as a contact point for the C&C department, the distribution department, the finance department.

• Presentation and escalation of topics in the area of responsibility of the management team, its own team and those adjacent

• Initiating and participating in interdisciplinary meetings within your own team or within the organization Pointnext Global Operations.

• Analyzing processes and business studies in order to improve the process.

• Providing online training and guidance courses for customers (eg S360 / S360 Pro system)

• Providing answers to questions and requirements from Pointnext Global Operations.

• Process-wide process monitoring between the processing team and the contract management team (AOL)

• Ensuring that all documents are printed / stored / sent in a timely manner.

JOB REQUIREMENTS:

• Bachelor's degree in Business Management or equivalent

• Typically 2-4 years experience

• Experience implementing policies, processes, and analytics methods to support client sales processing

• Ability to apply analytical, statistics and problem solving skills.

• Understanding of business and sales processing tools, systems and practices

• Familiarity with reviewing and interpreting client agreements

• Strong written and verbal communication skills

• Mastery in English and Portuguese

• Ability to effectively communicate sales processing plans, proposals, and results and negotiate options