•Education: Bachelor’s degree, with 2 -3 years of customer service is required, relevant experience will be desirable.
•Experience: International trade / logistics major or related experiences will be desirable
•Good interpersonal and communication skills.
•Ability to work successfully in a team environment.
•Good customer service, analytical and problem-solving skills.
•Knowledge of SAP and Microsoft Office applications – nice to have, but not mandatory – we will teach you everything you need to know
•Self-motivated and demonstrates initiative and result oriented.
•Must be able to communicate in French C1 & English C1 (Verbal and Written)

•Take ownership of customers’ issues and resolutions
•Monitor daily operations and incoming matters.
•Manage inbound and outbound customer phone calls (20% of your time), perform back-office /email tasks 80% of your time.
•Check material validity and price effectiveness in SAP.
•Arrange valid orders to initiate product shipment.
•Ensure supply chain processes meet customer requirements.
•Take ownership of internal and external customer requirements.
•Manage orders to ensure complete and on time delivery
•Manage returned and defective products to Logistic Centers and provide credits to customers
•Ensures highest level of customer satisfaction (internal and external)
•Meal Tickets.
•24+ days of Holiday (based on length of service).
•Celebrate you Birthday with a day off – in your month birthdate
•Flexible Benefit platform.
•Private Medical Subscription.
•Employee Assistance Program
•Flexible working schedule and hybrid working option.
•Fully committed management in solving situations
•Opportunity to work in a dynamic environment
•Career opportunities based on performance and potential.
•International environment where you can learn from multiple cultures working in the same office.

Under moderate supervision, conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions.

Avantor is looking for a dedicated Customer Facing Responsible – French Speaker to join our Customer Service team in Bucharest, Romania for a full-time position.

We are looking for a person who can work under moderate supervision, conduct general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions.